Scale Your Career with Genesis Wireless
At Genesis Wireless, we are building a team that is serious about service and curious about technology. We provide the infrastructure that helps multi-unit operators succeed in America’s biggest markets.
If you value clear goals, practical tools, and work that makes a real impact, you belong here.
What you can expect
Innovation & Tools
We replace "old-school" methods with data-driven retail tech. You’ll work with BI dashboards and modern LMS platforms.
Professional Growth
We are scaling fast in America's largest metro markets. We promote from within and value long-term career paths.
A Culture of Honesty
No corporate fluff. We believe in transparent communication, clear expectations, and rewarding hard work.
Who We Are Looking For
We are seeking motivated professionals for roles in Field Support, Operations, and Account Management. You are a great fit if:
You are a problem solver who enjoys helping businesses grow.
You are tech-savvy and eager to use data to drive results.
You have a "get it done" attitude and thrive in fast-paced metropolitan markets.
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About the role
Support independent wireless dealers with day-to-day account management, activations, and troubleshooting. You will be the first point of contact for partner stores.
Responsibilities
Manage dealer inquiries via phone, email, and portal
Assist with activation workflows and issue resolution
Coordinate with logistics on orders and returns
Track and report recurring partner pain points
Support onboarding of new dealer accounts
Requirements
1+ years in customer support or account management
Strong communication and problem-solving skills
Comfortable with CRM tools and ticketing systems
Detail-oriented and process-driven
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About the role
Coordinate device shipments, manage inventory levels, and ensure timely fulfillment for our dealer network. You will be a key link between warehouse operations and partner stores.
Responsibilities
Manage daily order processing and shipment coordination
Track inventory across multiple warehouse locations
Handle RMA and return logistics
Optimize shipping routes and delivery timelines
Maintain accurate records in inventory management systems
Requirements
2+ years in logistics, supply chain, or warehouse operations
Experience with inventory management software
Strong organizational and multitasking skills
Knowledge of shipping carriers and fulfillment processes
Location
Diamond Bar, CA (on-site)
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About the role
Design and deliver training programs that help dealer partners sell more effectively. Create enablement content, run workshops, and measure learning outcomes.
Responsibilities
Develop training modules for new product launches
Create quick-reference guides and video content
Conduct virtual and in-person training sessions
Measure training effectiveness and dealer adoption
Collaborate with carrier and vendor partners on content
Requirements
3+ years in training, enablement, or L&D roles
Experience creating multimedia learning content
Wireless or retail industry knowledge preferred
Excellent presentation and facilitation skills
Location
Remote US timezones